Terms and Conditions
1. ABOUT THESE TERMS
1.1 These terms and conditions ("Terms") govern your use of the at-home blood testing kits, nurse-assisted sample collection, AI-powered results interpretation, and the online platform and any associated mobile application through which results are delivered (together, the "Services") provided by Health Labs HQ Ltd ("we", "us", "our", "Health Labs HQ").
1.2 By placing an order for, or otherwise using, any of our Services, you agree to be bound by these Terms. Please read them carefully before ordering. If you do not agree to these Terms, you must not use our Services.
1.3 We may update these Terms from time to time. Any changes will be posted on our website and, where appropriate, notified to you through the Platform. The version in force at the time you place your order will apply to that order.
1.4 These Terms were last updated on 23 June 2026.
1.5 In these Terms: "Platform" means our website, secure customer portal and any mobile application we make available; "App" means any mobile application we make available now or in the future; "Digital Services" means the Platform together with the digital delivery of your results and AI-powered interpretation; and "results" means your laboratory test results together with any AI-powered interpretation provided with them.
1.6 If you are ordering on behalf of, or for the benefit of, a business, employer or other organisation, the additional provisions in clause 26 (Business and Corporate Customers) also apply, and certain consumer-only provisions in these Terms will not apply to you.
2. ABOUT US
2.1 Health Labs HQ Ltd is a company registered in England and Wales with company number 14787527. Our registered office is at The Station House, 15 Station Road, St Ives, Cambridgeshire, United Kingdom, PE27 5BH.
2.2 Our laboratory testing is carried out by our partner laboratory, Inuvi Diagnostics Limited (company number 11304862), which holds UKAS accreditation (accreditation number 10641) to ISO 15189 for medical laboratory testing.
2.3 Nurse-assisted sample collection is provided by registered nurses who are registered with the Nursing and Midwifery Council (NMC) and who are provided and managed by Inuvi Health Limited, a Care Quality Commission (CQC) registered provider within the Inuvi Group.
2.4 To contact us, please email [email protected] or write to us at the registered office address above.
3. IMPORTANT MEDICAL DISCLAIMER
3.1 Our Services are provided for general health and wellness information purposes only. They do not constitute clinical diagnosis and are not a substitute for professional medical advice, diagnosis, or treatment.
3.2 You should always seek the advice of your GP or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice, or delay in seeking it, because of information obtained through our Services.
3.3 Blood tests can produce results outside of normal reference ranges that do not necessarily indicate a medical problem (false positives). Equally, results within normal ranges do not guarantee the absence of a health condition (false negatives). Our Services are not designed to detect or diagnose disease.
3.4 If you are experiencing a medical emergency, please call 999 or go to your nearest Accident and Emergency department immediately. Our Services must not be used in place of emergency medical care.
3.5 We reserve the right to decline to provide our Services if we consider that your health needs are too complex for an at-home testing service, in which case we will advise you to consult your GP or another appropriate healthcare provider.
3.6 You are solely responsible for sharing your results with your GP or other healthcare provider and for acting on any out-of-range results in a timely manner, subject to our obligations in clause 11.4.
3.7 Our Services are intended for general health, wellness, educational and informational purposes only. They are not intended to function as a disease screening programme or as a replacement for medical care provided by the NHS or any regulated healthcare provider.
3.8 We do not guarantee any particular health outcome, diagnosis, symptom improvement, performance improvement, wellness benefit, optimisation result, treatment outcome, or clinical benefit arising from use of the Services.
4. AI-POWERED RESULTS INTERPRETATION
4.1 As part of our Services, we provide AI-powered interpretation of your blood test results. This interpretation is generated by an artificial intelligence system and is reviewed by a suitably qualified health professional before being made available to you.
4.2 You acknowledge and agree that: (a) AI-generated interpretations are provided for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment; (b) artificial intelligence systems can sometimes produce inaccurate, incomplete, or misleading outputs (commonly known as "hallucinations"), and whilst every interpretation is reviewed by a qualified health professional, no system is infallible; (c) AI interpretations are based on the biomarker data from your test results and any information you provide through your account, and may not take into account your full medical history, medications, or other relevant health factors; (d) the AI interpretation should not be used as the sole basis for making health decisions, and you should always consult a qualified healthcare professional before making any changes to your diet, exercise, medication, or lifestyle based on your results; and (e) we do not guarantee the accuracy, completeness, or clinical applicability of any AI-generated interpretation, even where it has been reviewed by a health professional.
4.3 The health professional review involves meaningful human assessment of the AI-generated interpretation before it is released to you, including the ability to amend, withhold, or correct that interpretation. It is carried out for quality assurance and safety purposes. It does not constitute a clinical consultation, diagnosis, treatment recommendation, second opinion, or the establishment of a healthcare professional-patient relationship.
4.4 Because each interpretation is subject to this human review, we do not take decisions about you that produce legal or similarly significant effects based solely on automated processing within the meaning of data protection law.
5. THE PLATFORM, APP AND DIGITAL SERVICES
5.1 We provide your results and AI-powered interpretation through the Platform, which includes our secure customer portal and may include a mobile application. We grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use the Platform and any App for your own personal, non-commercial use in accordance with these Terms.
5.2 You must keep your account login details confidential, must not share them with anyone, and must notify us promptly at [email protected] if you believe your account has been accessed without your authorisation. You are responsible for all activity carried out under your account.
5.3 Where we make an App available through a third-party app store (such as the Apple App Store or Google Play), your use of that App may also be subject to the app store provider's own terms. The app store provider is not a party to these Terms and is not responsible for the Services.
5.4 Your results are made available to you both on screen and as a downloadable PDF document. The PDF is a fixed snapshot of your results at the point of download. Where the on-screen version and a previously downloaded PDF differ (for example, following a correction or re-issue), the most recent version available on screen through the Platform takes precedence.
5.5 We will use reasonable efforts to keep your results available to you through the Platform for the duration of your account. We may, however, change, suspend, update, or withdraw features of the Platform or App, or require you to update the App, where reasonably necessary, including for security, maintenance, legal, or operational reasons. We recommend that you download and retain a PDF copy of your results for your own records.
5.6 The Platform and App are provided on an "as available" basis. We do not guarantee that they will be uninterrupted, error-free, secure, or compatible with every device or operating system. Minimum device or software requirements may apply and may change over time.
5.7 If your account is closed, or following the end of the retention period set out in clause 15, your access to results through the Platform may end. This does not affect any PDF copy you have already downloaded and retained.
6. ELIGIBILITY AND GEOGRAPHIC RESTRICTIONS
6.1 Our Services are available only to individuals who are aged 18 or over.
6.2 Our Services are available throughout the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not currently provide Services to addresses in the Channel Islands, the Isle of Man, or any other territory outside the United Kingdom.
6.3 You must provide a valid residential address in the United Kingdom for delivery of your testing kit. You must not use a mail forwarding service or a PO Box address. We reserve the right to cancel any order and associated account where we reasonably believe a forwarding service is being used.
6.4 Our Services are intended for personal, private, and domestic use only, except where you are a business or corporate customer under clause 26. You must not resell or redistribute our Services, or use them for any commercial purpose, except as expressly permitted under clause 26.
6.5 You confirm that you have the legal capacity to enter into these Terms and to provide informed consent for testing and data processing. The Services are not intended for individuals who lack capacity to provide informed consent.
7. PLACING AN ORDER AND KIT ACTIVATION
7.1 To use our Services, you must create an account on the Platform and provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
7.2 An order is placed when you complete the checkout process. We will confirm receipt of your order by email. This confirmation does not constitute acceptance of your order. A binding contract between you and us is formed when we dispatch the testing kit to you, and we will notify you of dispatch by SMS or email.
7.3 We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity, where the information provided is inaccurate, or where we are unable to verify your identity.
7.4 Testing kits are valid for 90 days (3 months) from the date of purchase. Kits that are not activated and returned within this period will expire, and no refund will be available for an expired kit. If your kit has expired, you will need to place a new order.
7.5 You are responsible for ensuring that all information provided to us, including your name, date of birth, biological sex, health information, medications, and lifestyle information, is accurate, complete, and up to date. We are entitled to rely upon the information you provide and accept no liability arising from inaccurate, incomplete, or outdated information supplied by you.
8. SAMPLE COLLECTION AND HANDLING
8.1 You must follow the instructions provided with your testing kit carefully, including any requirements for fasting, timing of sample collection, or other preparation. Failure to follow these instructions may result in your sample being unsuitable for testing.
8.2 You must return your sample using the prepaid packaging provided. You are responsible for posting your sample promptly after collection in accordance with the instructions provided.
8.3 We are not responsible for changes in analyte stability, degradation, contamination, haemolysis, clotting, temperature exposure, deterioration, or any other sample integrity issue occurring after sample collection and prior to laboratory processing, except to the extent caused by our negligence.
8.4 If your sample cannot be tested due to a failure to follow the collection or preparation instructions (for example, if the sample is clotted, contains insufficient volume, or is haemolysed), you will be required to purchase a new testing kit. If the sample failure is due to a laboratory or processing error on the part of us or our laboratory partner, we will provide a replacement kit at no additional charge.
8.5 Turnaround times for test results are estimates and are not guaranteed. Whilst we aim to deliver results within the timeframes indicated on our website, delays may occur due to factors beyond our control, including postal delays, laboratory capacity, and the need for repeat testing.
9. NURSE-ASSISTED SAMPLE COLLECTION
9.1 As an optional add-on to our Services, you may request a nurse-assisted sample collection appointment for an additional fee of £65. This service is provided by registered nurses who are registered with the Nursing and Midwifery Council and who are provided and managed by Inuvi Health Limited, a CQC-registered provider within the Inuvi Group. Nurse-assisted sample collection is available throughout the United Kingdom, including Northern Ireland.
9.2 When you book a nurse-assisted appointment, you will receive an SMS confirming that a representative from Inuvi Health will be in contact to arrange a suitable date and time. Initial contact will be attempted within 2 working days of your request. If contact is successful, an appointment will be offered within the following 10 working days, subject to your availability.
9.3 If initial contact is unsuccessful, the representative will leave a message requesting a callback and will continue to attempt contact for up to 10 working days. If no contact can be made within this period, we may cancel the nurse visit element of your order and refund the £65 fee.
9.4 Cancellation and rebooking of nurse appointments is subject to the following charges: (a) Cancellation with 48 or more hours' notice before your scheduled appointment: no charge. (b) Cancellation with less than 48 hours' notice: a £65 cancellation fee will be charged and deducted from any refund of the nurse visit fee. (c) Same-day cancellation or failure to attend your scheduled appointment: a £65 fee will be charged and deducted from any refund of the nurse visit fee.
9.5 All nurses providing this service are registered with the Nursing and Midwifery Council, appropriately qualified, and provided through Inuvi Health Limited. However, the nurse visit is solely for the purpose of collecting your blood sample. It does not constitute a clinical consultation, and the nurse will not provide medical advice, diagnosis, or interpretation of any kind.
9.6 You must ensure that you are available at the agreed time and location for your appointment and that a suitable, clean, and well-lit environment is available for the sample to be collected safely.
9.7 In rare cases, a nurse may be unable to successfully collect a sample (for example, due to difficulty accessing a vein). If this occurs, the nurse may reattempt collection or advise rescheduling. No refund of the nurse visit fee will be given where a collection is unsuccessful due to factors outside the nurse's control.
9.8 A maximum of 3 tests may be completed during a single nurse appointment. The nurse visit fee of £65 covers the appointment itself and is charged per appointment, not per test. If you wish to have more than 3 tests completed, you will need to book a separate additional appointment.
9.9 The nurse may only collect samples from the registered account holder whose name is associated with the order. Each individual requiring testing must place their own separate order and book their own separate nurse appointment. This applies even where multiple individuals reside at the same address. Two people at the same household requiring testing means two separate orders and two separate nurse appointments, even if the appointments are scheduled back-to-back.
10. WHAT HAPPENS TO YOUR SAMPLE AFTER TESTING
10.1 Once testing of your blood sample is complete, your sample will be safely destroyed by our laboratory partner in accordance with their standard operating procedures and applicable regulations. We do not retain your blood sample after testing has been completed.
10.2 No DNA testing, genetic testing, or any testing beyond the specific blood biomarkers included in your purchased test will be performed on your sample.
10.3 By using our Services, you consent to your sample being handled, transported, and tested by our laboratory partner, Inuvi Diagnostics Limited, and any sub-processors authorised under their terms, for the sole purpose of conducting the tests you have purchased.
11. YOUR RESULTS
11.1 Your test results and AI-powered interpretation will be made available to you through your account on the Platform, both on screen and as a downloadable PDF. We will notify you by email when your results are ready to view.
11.2 Results are provided to you personally and will only be accessible through the account associated with the activated testing kit. We will not share your results with any third party (including family members, employers, or insurers) without your explicit consent, except where required by law or regulation, or as set out in clause 26 for business and corporate customers.
11.3 You are responsible for reviewing your results and seeking appropriate medical advice where your results indicate values outside of normal reference ranges.
11.4 Abnormal and critical results. Our laboratory partner operates, as part of its ISO 15189 accreditation, a procedure for identifying and notifying critical or significantly abnormal results to us. When we are notified of a result that falls outside the normal reference range, we will highlight to you, within your results, that the result is abnormal and recommend that you seek advice from your GP or another qualified healthcare provider. Where a result is identified as critical, we will additionally use reasonable efforts to bring this to your attention and to recommend that you seek prompt medical attention.
11.5 The service described in clause
11.4 is not a continuous monitoring, emergency, or real-time alert service, and it does not replace your own responsibility to review your results promptly and to seek appropriate medical advice. You remain responsible for reviewing your results when notified and for acting upon them.
11.6 We strongly recommend that you share your results with your GP, particularly if any biomarkers fall outside the normal range. Save in respect of our obligations under clause
11.4 and our liability under clause 14.1, we are not responsible for any consequences arising from your failure to review your results, to share out-of-range results with a healthcare professional, or to act on medical advice.
11.7 We are not responsible for any advice, diagnosis, interpretation, treatment recommendation, or healthcare decision provided by any third party, including healthcare professionals, coaches, nutritionists, personal trainers, employers, insurers, or family members, based upon your results.
12. PRICING AND PAYMENT
12.1 All prices displayed on our website are in pounds sterling and include VAT where applicable. The VAT treatment of a particular test may vary depending on its nature and purpose. We reserve the right to change our prices at any time, but price changes will not affect orders that have already been confirmed.
12.2 Payment must be made in full at the time of placing your order. We accept the payment methods displayed on the Platform at checkout.
12.3 If your payment is not authorised or is subsequently reversed, we reserve the right to cancel your order and any associated Services.
13. CANCELLATION AND REFUNDS
13.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you have the right to cancel your order within 14 days of receiving your testing kit, without giving any reason. This right does not apply to business or corporate customers (see clause 26).
13.2 To exercise your right to cancel, you must inform us of your decision by a clear written statement (for example, by email to [email protected]). You may use the model cancellation form set out in the Consumer Contracts Regulations, but this is not obligatory.
13.3 When you activate your kit and request that testing begin, you expressly request that we begin providing the Services during the cancellation period, and you acknowledge that you will lose your right to cancel once the Services have been fully performed. The Services are considered fully performed once your sample has been received by our laboratory partner, and no refund will be available after that point.
13.4 Your testing kit is supplied as a sealed medical product that cannot be returned or reused once the seal has been broken, for health and hygiene reasons. If you cancel after the kit has been dispatched but before you have broken the seal, a deduction of £20 will be applied to reflect the cost of the kit, and the remainder of any amount paid will be refunded to you. Once the seal has been broken, the kit is non-returnable and your right to cancel in respect of the kit is lost.
13.5 Cancellation of nurse-assisted sample collection appointments is subject to the charges set out in clause 9.4.
13.6 Any refund due will be processed using the same payment method you used for the original transaction, within 14 days of us receiving your cancellation notice. If you have received the testing kit, the refund may be delayed until we receive the kit back or you provide evidence of having sent it back, whichever is earliest.
13.7 Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.
14. OUR LIABILITY TO YOU
14.1 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by the Consumer Rights Act 2015 that cannot be excluded or limited by law, including that goods will be of satisfactory quality, fit for purpose, and as described, and that services will be performed with reasonable care and skill; (d) defective products under the Consumer Protection Act 1987; or (e) any other liability that cannot be excluded or limited under applicable law.
14.2 Subject to clause 14.1, our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.
14.3 Subject to clause 14.1, we shall not be liable to you for any: (a) loss of profit, loss of business, loss of anticipated savings, or loss of business opportunity; (b) indirect or consequential loss or damage; or (c) loss arising from your failure to follow the instructions provided with your testing kit, your failure to activate your kit within the 90-day validity period, your failure to post your sample in a timely manner, your failure to attend a nurse-assisted appointment, or your failure to act on your results or seek appropriate medical advice.
14.4 We are not liable for any injury caused by the use of lancets or other components of the testing kit, unless the product is proven to be defective or the injury is caused by our negligence.
14.5 We are not liable for any delay in providing the Services, or any failure to provide the Services, where such delay or failure is caused by circumstances beyond our reasonable control (see clause 19, Force Majeure).
14.6 Certain aspects of the Services are provided by carefully selected third-party suppliers, including laboratories, healthcare professionals, technology providers, couriers, and hosting providers. Whilst we take reasonable care in selecting such suppliers, we shall not be liable for failures arising solely from the acts or omissions of third parties outside our reasonable control.
14.7 Save where you are a business or corporate customer under clause 26, the Services are provided for personal, private, and domestic use only, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of, or inability to use, the Services.
15. YOUR PERSONAL DATA AND HEALTH INFORMATION
15.1 We are the data controller for your personal data under UK GDPR (the UK General Data Protection Regulation, as defined in section 3(10) of the Data Protection Act 2018). Our Data Protection Officer can be contacted at [email protected].
15.2 We process your health data as special category data under Article 9 of the UK GDPR. Our lawful basis for processing this data is your explicit consent (Article 9(2)(a)), which you provide when you create your account and activate your testing kit.
15.3 Our laboratory partner, Inuvi Diagnostics Limited, acts as a data processor on our behalf. Your personal data may also be processed by their authorised sub-processors for the purpose of conducting laboratory tests. All processing is carried out in accordance with a data processing agreement that requires compliance with UK data protection law.
15.4 We retain your personal data and health records for a period of 10 years, in line with recognised best practice for the retention of health records and so that we can deal with any complaint or legal claim that may arise. After this period, your data will be securely deleted unless we are required by law to retain it for longer. We will not retain your personal data for longer than is necessary for the purposes for which it is processed.
15.5 We may transfer personal data to countries outside the United Kingdom where necessary to provide the Services. Any such transfer will be carried out in accordance with a legally recognised transfer mechanism under UK data protection law, such as the UK Government's adequacy regulations or the International Data Transfer Agreement.
15.6 Your rights under UK GDPR include the right to access your personal data, the right to rectification, the right to erasure (subject to our retention period and any overriding legal requirement to retain data), the right to restrict processing, the right to data portability, and the right to object to processing. To exercise any of these rights, please contact our Data Protection Officer at [email protected].
15.7 If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
15.8 Full details of how we collect, use, and protect your personal data are set out in our Privacy Notice, which is appended to these Terms and also available separately on our website.
16. ANONYMISED DATA AND RESEARCH
16.1 We may anonymise and aggregate your health data so that it can no longer be used to identify you. Anonymisation is carried out to the standard expected by the Information Commissioner's Office, such that the resulting data is no longer personal data under UK GDPR.
16.2 We may use anonymised and aggregated data for: (a) internal research and development, including improving the accuracy and quality of our AI-powered interpretation service; (b) scientific and medical research; (c) statistical analysis and trend reporting; and (d) commercial and research purposes, including the licensing or contribution of anonymised, aggregated datasets to peer-reviewed research programmes, public health initiatives, or the development of evidence-based health products and services designed to benefit people at scale.
16.3 We want to be transparent about this: anonymised, aggregated data derived from our customer base may be commercialised by Health Labs HQ. Because this data is fully anonymised and cannot be linked back to any individual, it falls outside the scope of UK GDPR, and no individual compensation is payable in respect of its use. We are committed to ensuring that any commercial use of anonymised data serves a meaningful purpose in advancing health science and improving health outcomes.
16.4 We will never sell, license, or otherwise make available your identifiable personal data or health records to any third party for commercial purposes.
16.5 If you have questions about how your data is anonymised or how aggregated datasets are used, please contact our Data Protection Officer.
17. CONSENT
17.1 By using our Services, you provide two distinct forms of consent: (a) Medical ethics consent: you consent to the collection and laboratory testing of your blood sample for the purposes of the specific tests you have purchased. This consent is given in accordance with the principles of informed consent under medical ethics and good clinical practice. It is separate and distinct from consent under data protection law. (b) Data protection consent: you consent to the processing of your health data as special category personal data under Article 9(2)(a) of the UK GDPR, for the purposes set out in these Terms and our Privacy Notice.
17.2 You may withdraw your data protection consent at any time by contacting us. However, please note that: (a) withdrawal of consent will not affect the lawfulness of any processing carried out before withdrawal; (b) we may continue to retain your data where we have a legal obligation or legitimate need to do so (for example, under the retention period set out in clause 15.4); and (c) withdrawal of consent may mean we are unable to continue providing Services to you.
18. INTELLECTUAL PROPERTY
18.1 All content on the Platform, including text, graphics, logos, images, software, and the design and layout of the Platform and any App, is owned by or licensed to Health Labs HQ Ltd and is protected by copyright, trade mark, and other intellectual property laws.
18.2 You may not reproduce, distribute, modify, reverse engineer, or create derivative works from any content on the Platform or any App, except as permitted by law or with our prior written consent.
18.3 The AI-powered interpretations provided through our Services are generated specifically for you based on your test results. You may save, print, and share your own results and interpretations (including any PDF) for personal use, including sharing with your healthcare provider, but you may not republish, redistribute, or commercially exploit the AI-generated content.
19. FORCE MAJEURE
19.1 We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics or epidemics, fire, flood, or severe weather; acts of government, war, terrorism, or civil unrest; industrial action or strikes; failure of utility services, telecommunications, or internet services; and disruption to postal or courier services.
19.2 In the event of a force majeure event, we will use all reasonable endeavours to minimise the impact on our Services and will notify you as soon as reasonably practicable.
19.3 As set out in clause 5.6, we do not guarantee uninterrupted, error-free, secure, or continuous availability of the Platform, App, or our communications systems.
20. COMPLAINTS
20.1 If you are unhappy with any aspect of our Services, we want to hear from you. Please contact our Customer Care team in the first instance at [email protected].
20.2 We operate a three-stage complaints procedure: (a) Stage 1 - Customer Care: your complaint will be acknowledged within 2 working days and we will aim to resolve it within 5 working days. (b) Stage 2 - Senior Review: if you are not satisfied with the Stage 1 response, you may request escalation to a senior member of our team, who will review your complaint and respond within 10 working days. (c) Stage 3 - Final Review: if you remain dissatisfied, your complaint will be reviewed by a member of our senior leadership team, who will provide a final response within 20 working days.
20.3 If we are unable to resolve your complaint through our internal complaints procedure, we will write to you to confirm that our internal procedure has been exhausted and to provide you with the name and website of a certified alternative dispute resolution (ADR) provider, together with confirmation of whether we agree to use that provider to resolve the dispute. Alternative dispute resolution is a process by which an independent body considers a dispute with a view to helping the parties reach a resolution.
20.4 Nothing in this clause affects your right to seek advice from Citizens Advice (www.citizensadvice.org.uk) or to take legal action.
20.5 Any concerns relating to test accuracy, sample handling, result interpretation, or service delivery should be raised within 30 days of the relevant results being made available. Raising concerns promptly helps us to investigate the matter effectively. This does not affect your statutory rights or any time limits that apply by law.
21. THIRD PARTY RIGHTS
21.1 These Terms are between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
22. SEVERABILITY
22.1 If any provision of these Terms is found by any court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
23. WAIVER
23.1 A failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent us from exercising that right or remedy in the future.
24. ENTIRE AGREEMENT
24.1 These Terms, together with our Privacy Notice and any order confirmation, constitute the entire agreement between you and us in respect of the Services. They supersede all prior discussions, representations, and arrangements.
25. GOVERNING LAW AND JURISDICTION
25.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
25.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, although if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your local courts.
26. BUSINESS AND CORPORATE CUSTOMERS
26.1 This clause applies where you order Services on behalf of, or for the benefit of, a business, employer, or other organisation (a "Corporate Customer"), for example as part of an employee health and wellbeing programme. Where this clause applies, it takes precedence over any conflicting provision elsewhere in these Terms.
26.2 The consumer cancellation rights in clause
13.1 do not apply to a Corporate Customer. Cancellation, rescheduling, and refunds for corporate orders are as agreed in writing between us or, in the absence of any such agreement, at our reasonable discretion.
26.3 The individual who provides a blood sample (the "Participant") must be aged 18 or over, must provide their own informed consent to testing and to the processing of their health data, and remains the data subject in respect of their own health data. Participation must be voluntary.
26.4 A Corporate Customer must not require any Participant to disclose their individual results to the Corporate Customer. We will provide individual results only to the Participant through their own account, unless the Participant gives their separate, explicit, and freely given consent for results to be shared. Where a Corporate Customer requires reporting, we will provide only anonymised and aggregated information that cannot identify any individual Participant, and only where the group is large enough that individuals cannot reasonably be identified.
26.5 In respect of Participants' health data, Health Labs HQ remains the data controller. Where we process limited administrative data (such as names and contact details) on behalf of a Corporate Customer to arrange testing, the Corporate Customer and Health Labs HQ will put in place an appropriate data sharing or data processing arrangement that complies with UK data protection law.
26.6 A Corporate Customer agrees that the Services are provided to support employee health and wellbeing and do not constitute occupational health clearance, fitness-for-work assessment, or any form of medical certification, unless expressly agreed in writing.
26.7 Our total liability to a Corporate Customer in connection with any order shall not exceed the total amount paid for that order, and we shall not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.
26.8 A Corporate Customer must not use the Services for any purpose that is unlawful or discriminatory, or that would breach the privacy or employment rights of any Participant.
27. CONTACT US
27.1 If you have any questions about these Terms, please contact us: By email: [email protected] By post: Health Labs HQ Ltd, The Station House, 15 Station Road, St Ives, Cambridgeshire, PE27 5BH END OF TERMS AND CONDITIONS